We take pride in problem solving with our customers. You shouldn’t have to be a railcar consumer of a product to warrant undivided attention. In fact, most of SNP’s closest partners are customers who make highly specialized products for niche markets. We work closely with you during our product development process to develop a unique solution for you. SNP understands and respects that your product formulations and processes are proprietary. We are fully prepared to execute a mutual confidentiality agreement prior to any conversation.
Send us an email or call to initiate the process and see if we can help you with your product development and process needs.
During the initial conversation we will gain understanding of your technical, product and process needs. You have the most experience with your products, technologies, and markets. Not only do we listen, but we also actively engage by asking questions and brainstorming ideas. SNP’s technical team has a “can do” attitude that centers on treating every new idea with respect. It’s asking, “How can we make this work,” rather than just saying, “We’ve tried that. It’ll never work.”
SNP’s technical team will typically make a recommendation of the chemistry and specific product(s) that will give you the best chance for success. Together we will determine the most efficient next step—sending samples for you to test at your facility or evaluating the recommended products at SNP in formulations/processes that you specify. SNP sends samples to customers at no cost; however, we do ask that you pay for shipping by providing a UPS or FedEx number. SNP’s technical team is available to evaluate our products in your system in our lab. Sometimes the suggested products work beautifully and sometimes more work is required.
Sometimes the products initially suggested work beautifully and sometimes more work is required. We’ll work together to understand where and how a product’s performance needs to be modified. This is where SNP distinguishes itself. SNP’s technical team will work closely with you in designing the modifications of our products to create a unique product that successfully meets your needs.
Our experts provide technical, commercial, and logistical solutions to support you. We are available 24/7 to respond to your needs.
Ask us about ways we may be able to help you address your product/process issues, develop your new products, and/or meet your custom needs.
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